Help Centre

What kind of help do you need?

illustration of a telephone

Need Urgent Help or Support?

Getting Help and Support

If you are distressed or experiencing feelings of despair - get help now.

  • Is there someone you can call - family or a friend?
  • Is there a neighbour who can help?

If you or anyone else is in immediate danger or harm then please call the Police or Ambulance Service on 999.

Do you need Urgent Medical or Mental Health help?

If you do then it is crucial that you contact the right person and that is most likely to be your GP. They will know where to get you the specialist help you need.

If your GP surgery is closed their answerphone will direct you to the right place or you can call NHS 111

Use The NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Need to talk?

If you want to talk to someone about how you feel, what you’re experiencing or how to deal with someone else's behaviour, you can contact the following services for support.

Samaritans are available to talk about anything that’s troubling you, no matter how large or small the issue. You don't have to be suicidal. Call: 116 123. Lines are open 24 hours a day, 365 days a year.

Breathing Space where experienced advisors will listen and offer information and advice. Call their Helpline number: 0800 83 85 87 Opening hours: Weekdays: Monday-Thursday 6pm to 2am. Weekend: Friday 6pm-Monday 6am

RGU Nightline is an anonymous, confidential, non-judgemental and non-advisory listening and information service run for students by students. Call: 01224 26 36 46. Lines are open 8pm – 8am during term time.

Student Counselling & Wellbeing Centre. The Counselling & Wellbeing Centre is here to help and support you throughout your time at University. Call: 01224 262120 or Email: counselling@rgu.ac.ukto book an appointment. Opening Hours: Monday to Friday 9am to 5pm. You can also book appointments with the Student Wellbeing Advisor at the Student Help Point Desk, Student Central, Level 3, Faculty of Health and Social Care or attend our One to One Drop In Sessions with the Student Wellbeing Advisor every Wednesday at the Woolmanhill Flats from 3pm last session 6pm.  Please report to reception on arrival.

Employee Assistance Programme. The EAP service offers confidential independent help, information, and guidance to University staff. It is accessed by telephone or web portal and is totally confidential. The Helpline is available 24 hours a day, 365 days a year to employees. It also allows for up to six face-to-face counselling sessions, offered near the caller’s home or place of work.